I am customer-obsessed

I believe that the transformation of business is necessary, because people want connection, they want relevance, and they want to be empowered. For me, creativity and technology can meet diverse needs, whether that’s a customer (or an employee), both should be treated with the same care and respect for their experience in the digital environment in which they are interacting.

I build high-performing teams

In business, people are the greatest asset. My servant-leader philosophy helps me to recruit and build high-performing teams, empowered and energized by the work they do, and knowing that it makes a difference for the organization.

I create award winning apps

Over eight awards and honors for the Alaska Airlines mobile app and a five-star rating that was the best in the travel industry. With regard to enterprise mobile products, we had a conversation with Apple about our employee apps, and they were telling us that we were light years ahead of anyone else in this space at that time.